Exchange Policy

1 to 1 exchange within 7 days after delivery will be offered for manufacturing defects ONLY. Please keep the product packaging for 7 days.
Kindly inform us at 65658924, 65658970.

Exchange of Bulky Appliances
A technician is needed to go down to customer’s house to verify the defect and repair the issue. If the technician is unable to repair it, a written report will be given. Email us at kongtaionline@gmail.com with the report as a proof of verification and we will proceed with the exchange. (Do not throw away the box for the first 7 days).

Exchange of Small Appliances
Customer will have to come down to shop with the defective item and invoice regardless of shipping method chosen. Our staff will inspect the item to check if it is indeed defective. Once verified defective, we will proceed with an exchange of the same item.
*Items without its original packaging and complete accessories are not qualified for exchange.*

DIMENSION OF FRIDGE/WASHER/ DRYER (& OTHER EQUIVALENT APPLIANCES)
If the appliance is to be placed inside a cabinet, please ensure that your cabinet dimensions are properly measured and adequate space is given for the fridge/washer/dryer/etc to be placed inside.

IMPORTANT NOTICE
Once you have received your item,
(1) If it is not up to your expectations, or
(2) You have a change of mind (i.e would like a bigger/smaller capacity),
It is strictly NOT eligible for an exchange or return/refund.

Please kindly ensure that you have done a thorough research on the product to avoid such cases. You can even drop by to the nearest appliances outlet to see the item in person before finalizing your decision to purchase the item.